TERMS AND CONDITIONS OF USE FOR MyChartPLUS


MyChartPLUS is an online tool. It is a safe way to see parts of your Hartford HealthCare ("HHC") electronic medical record. You, or anyone you authorize (a "representative"), can use it. Information in MyChartPLUS includes prescription information, basic test results, summary medical history, appointments, and similar information.
To use MyChartPLUS, you must agree to these Terms of Use. HHC has the right to change these Terms of Use at any time.
General
DO NOT USE MyChartPLUS IN AN EMERGENCY. In case of an urgent or life threatening health condition, go to the closest emergency room or dial 911.
• You must update your email address on file with HHC when needed.
• You agree HHC can email you to the address you give HHC. These emails will tell you of new messages in your MyChartPLUS Inbox.
• You agree to read the messages in your MyChartPLUS Inbox.
• You agree to answer these messages in an appropriate time and manner. Messages you send via MyChartPLUS may be sent to the appropriate department for handling.
• You agree that HHC staff, besides your healthcare provider, may access these messages.
• You agree that HHC staff may access your file as needed to deal with your request or support the operation of MyChartPLUS.
• You cannot use MyChartPLUS for fraudulent, harassing, offensive, threatening or illegal activity. Unauthorized use of MyChartPLUS may result in a claim for damages and/or be a criminal offense.
• If HHC suspects you are using MyChartPLUS for fraudulent or inappropriate activity HHC has the right, and is the only one who can decide, to block access to your account.
• HHC can also block your account if it suspects these types of activities are connected with your account.
• HHC can block your account without notifying you ahead of time.
• HHC has the right to investigate and notify law enforcement.
• You may not create any links to MyChartPLUS.
• You can stop using MyChartPLUS at any time.
• You can close your account at any time. Contact your provider or the Director of Health Information Management, Hartford Healthcare to close your account.
• A “proxy” is a person who represents a patient. If you are a representative (proxy), you agree to access MyChartPLUS for the patient only as proxy.
• A proxy agrees to access the account for the benefit of the patient.
• If you are a proxy for a minor, HHC will end access to MyChartPLUS for the proxy and for the patient when the minor turns 13.
• If for any reason you are no longer a proxy, you agree to immediately stop accessing MyChartPLUS. You also agree to contact your provider or the Director of Health Information Management, Hartford Healthcare, to cancel your proxy access. The patient may still access the account, or name a replacement proxy.
• For now, access to HHC is free. But HHC has the right to charge for MyChartPLUS at any time in the future. If HHC charges for access to MyChartPLUS, you can use it if you agree to updated terms of use and pay.


Correctness and Integrity of Information
• HHC tries to guarantee the correctness of the information in MyChartPLUS. But it is possible that is has typing errors, incorrect information or other errors.
• If you think the information you find on MyChartPLUS is not correct, call your provider or the Director of Health Information Management, Hartford Healthcare.

Reports/Documents in MyChartPLUS
MyChartPLUS gives access to some documents. For example, reports, laboratory results, and discharge documents. These documents may need additional review and interpretation from your provider(s). MyChartPLUS may show these documents before your provider has the chance to discuss their content with you. If you have questions about such documents, call your treating physician.


Safety/Privacy
• Do not share your unique identification or password with anybody.
• Do not give access to your MyChartPLUS account to anybody.
• You are responsible of changing your password when you think someone is accessing your MyChartPLUS account without your permission.
• When you use a public computer, it is very important to take safety measures so the next user cannot access your information.
• You are also responsible of keeping the computer you use to access MyChartPLUS safe.
• When you share, lose or give your password; when a non-HHC computer is not safe enough; or because other actions or omissions that are out of the control of HHC result in a violation of the privacy of your medical information, HHC is not responsible for damages and also denies all damages or accountability of it.

Availability
HHC will try to keep MyChartPLUS available and convenient to our patients. But sometimes MyChartPLUS will not be available because:
• HHC runs normal system maintenance
• HHC runs normal system back-ups
• HHC may sometimes have computer, telecommunications or other failures
You have access to MyChartPLUS only when "available". HHC will not be accountable when there is no access MyChartPLUS.

Third Party Sites
• MyChartPLUS may contain links to websites run by third parties. The links are there for your convenience only.
• HHC does not endorse, control or take responsibility of the content in these links or of their performance.
• Use these links and the related sites at your own risk.
• Risks include, without limitation, any risk related to destructive viruses or other computer risks.
• HHC does not endorse and has not verified the correctness of the information in/on the linked sites.
• You agree HHC will not be accountable for your trust on any information in any linked sites.



Copyright and Trademarks
U.S. and international copyright law and conventions may protect all content included on MyChartPLUS and any HHC site.
This content includes, but is not limited to:
• text
• photographs
• graphics
• button icons
• images
• artwork
• names
• logos
• trademarks
• service marks and
• data,
all of which will be called the "Content", in any form, including the compilation mentioned here.
Direct or indirect reproduction of the Content, in whole or in part, by any means, is prohibited, except as described below or with the previous written permission of HHC.

No Warranties
• MYCHARTPLUS AND ALL OTHER SITES HOSTED BY HHC AND ANY CONTENT CONTAINED IN THEM ARE PROVIDED BY HHC ON AN "AS IS" BASIS.
• HHC DOES NOT REPRESENT OR GUARANTEE ANY KIND OF OPERATION, EXPRESSED OR IMPLIED, OF ITS SITES.
• HHC DOES NOT REPRESENT OR GUARANTEE ANY, EXPRESSED OR IMPLIED, CONTENT, PRODUCTS AND/OR SERVICES INCLUDED IN THESE SITES.
• TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW, HHC DENIES ALL WARRANTIES, EXPRESSED OR IMPLIED. THESE WARRANTIES INCLUDE, BUT ARE NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND/OR VIOLATIONS.

LIMITATION OF LIABILITY.
• HHC, ITS PARENT, SUBSIDIARIES, AFFILIATES, AND THEIR RESPECTIVE OFFICERS, TRUSTEES, DIRECTORS, EMPLOYEES, AGENTS, PHYSICIANS AND CONTRACTORS AND ANY OTHER THIRD PARTIES MENTIONED IN THIS DOCUMENT OR ON THIS SITE ARE NOT RESPONSIBLE NOR LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE, OR OTHER DAMAGES.
• THESE DAMAGES INCLUDE, WITHOUT LIMITATION, THOSE RESULTING FROM PERSONAL INJURY, LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION. ALSO DAMAGES THAT RESULT FROM OR ARE RELATED IN ANY WAY TO MYCHARTPLUS, THE WEBSITE, SITE-RELATED SERVICES AND PRODUCTS, CONTENT OR INFORMATION CONTAINED WITHIN THE "SITE," AND/OR ANY HYPERLINKED PORTAL OR WEBSITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT WARNED OF THE POSSIBILITY OF SUCH DAMAGES.
• IF YOU ARE NOT HAPPY WITH MYCHARTPLUS, THE WEBSITE, SITE-RELATED SERVICES, AND/OR HYPERLINKED PORTALS OR WEBSITES THERE IS ONLY ONE SOLUTION. THIS SOLUTION IS TO STOP USING MYCHARTPLUS, THE WEBSITE AND/OR THOSE SERVICES.
• IF AND TO THE EXTENT OF APPLICABLE LAW DOES NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, THEN THE ABOVE LIMITATION OR EXCLUSION WILL BE LIMITED ONLY AS AND TO THE EXTENT REQUIRED BY APPLICABLE LAW, AND HHC WILL PAY A MAXIMUM OF $1.00 USD FOR DAMAGES.

Choice of Law.
• When you visit or use MyChartPLUS, you agree that the laws of the State of Connecticut, without regard to principles of conflict of laws, will govern these Terms and Conditions.
• When you visit or use MyChartPLUS, you agree that the laws of the State of Connecticut, without regard to principles of conflict of laws, will govern any disagreement of any sort that might arise between you and Hartford Healthcare, or any of our affiliates.
• You agree not to start or prosecute any action in connection with these disagreements other than in the state and federal courts of Connecticut.
• In addition, you hereby consent to, and waive all defenses of lack of personal jurisdiction and forum non conveniens with respect to location and jurisdiction in the state and federal courts of Connecticut.
• Any claims related to use of MyChartPLUS, the web portal or these Terms and Conditions must be started within one (1) year of when the cause of action arose, or all rights under such claim shall be lost.

HHC is not responsible for how you use the information you find in MyChartPLUS or in any sites linked to MyChartPLUS.

You should ask a physician or other health care provider about your health status. You should also ask how the content on MyChartPLUS and linked sites may or may not apply to you.

You acknowledge and agree that MyChartPLUS does not take the place of direct communication with your Physician about medications, treatment, diagnosis, etc.