MyChartPLUS Frequently Asked Questions

Enrollment Questions
What is MyChartPLUS?
Is there a fee to use MyChartPLUS?
How do I sign up?
Who do I contact if I have further questions?
Your Medical Record
When can I see my test results in MyChartPLUS?
Why are certain test results not shared electronically via MyChartPLUS?
If some of my health information on MyChartPLUS is not correct, what should I do?
If I send a message to my doctor, when can I expect a reply?
MyChartPLUS For My Family
Can I view a family member's health record in MyChartPLUS?
Can I ask questions regarding a family member from my MyChartPLUS account?
Can my spouse and I share one MyChartPLUS account?
After I Have Enrolled
I forgot my password. What should I do?
Can you send me a new activation code as I have lost it, let it expire or did not receive it?
Where can I update my personal information (e.g., home address, e-mail or change my password)?
Technical Questions
How is MyChartPLUS secure?
What is your privacy policy?
I was logged out of MyChartPLUS, what happened?
What do I need to use MyChartPLUS?
My activation code does not work, what should I do?
Additional Questions
Contact Us

What is MyChartPLUS?

MyChartPLUS is a way to see personal medical records online. MyChartPLUS lets you:

  • See recent appointments
  • E-mail with your wellness team
  • See your health summary, current list of medications, immunizations and test results
  • Request prescription renewals
  • Receive important health reminders

Note: Communications through MyChart may become part of your permanent record.

What it's Not DO NOT USE MYCHART FOR EMERGENCIES OR URGENT MEDICAL NEEDS. CALL 911 OR YOUR PHYSICIAN AS SOON AS POSSIBLE.

MyChart has part of your electronic medical record. For a copy of your full record, contact the Health Information Management Department of the Hartford HealthCare affiliate where you got treated. If you went to multiple Hartford HealthCare affiliates, you may have more than one paper record.

Return to Top

Is there a fee to use MyChartPLUS?

MyChartPLUS is a free service offered to our patients.

Return to Top

How do I sign up?

Patients who wish to participate will be issued a MyChartPLUS activation code during their clinic visit. This code will enable you to log in and create your own username and password. If you were not issued an activation code, you may call your clinic to get one or ask to sign up during your next office visit.

Return to Top

Who do I contact if I have further questions?

You should contact the location from which you received your MyChartPLUS account.

Return to Top

When can I see my test results in MyChartPLUS?

Please be advised that some results are released to this portal at the same time they become available to your provider, and the provider may not have had an opportunity to review them yet. Please allow a few days for them to contact you, via a MyChartPlus message, an office visit, a phone call, etc. Tests performed during a hospital stay, a visit to an Emergency Department, or certain other special situations may not result in a contact from the ordering provider. Please be assured that any lab results that require immediate action will be brought to the provider’s attention in a timely manner. Most result are available in MyChartPLUS within 1-10 days.

Return to Top

Why are certain test results not shared electronically via MyChartPLUS?

Your provider is able to determine which types of test results are able to be accessed through MyChartPLUS. Further, tests of a very sensitive nature are not released to MyChartPLUS.

Return to Top

If some of my health information on MyChartPLUS is not correct, what should I do?

Your MyChartPLUS information comes directly from your electronic medical record at your doctor's office. Ask your doctor to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record each visit.

Return to Top

If I send a message to my doctor or nurse, when can I expect a reply?

You will generally receive an answer within 1-3 business days. Please note that MyChartPLUS should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention or dial 911 if it is an emergency.

Return to Top

Can I view a family member's health record in MyChartPLUS?

Yes you can. This is called Proxy access.

Proxy Access: A person who is not the patient can get access to the patient’s MyChartPLUS account. That person gets access for representatives called Proxy Access. The representative, or proxy, with Proxy Access must follow the Hartford HealthCare’s rules and regulations for Proxies.
Minors: The parents and legal guardians of a minor can see the minor’s medical record through MyChartPLUS. Proxy access for a child ends when the child turns 13. This is because Connecticut laws limit access to the medical records of a minor age 13 or older without the minor’s permission. So MyChartPLUS access is not available for any patient between 13 and 18. When a patient turns 18, he/she may get access to his/her record through MyChartPLUS. The limited access to MyChartPLUS will not affect other rights for a parent or legal guardian to get a minor child’s medical records. They can get them from the Hartford HealthCare affiliate’s Health Information Management Department. and allows a parent (or guardian) to log into their personal MyChartPLUS account, and then connect to information regarding their family member. Complete a Proxy Consent Form and return it to one of our medical facilities to request access to this convenient service.

Adults: Some people have a legal right to see the medical records of an individual age 18 or older. If you have this right and want access to the individual’s account, complete and submit the Proxy Access part of the MyChart Consent Form. You will get Proxy Access if you can show your legal right to see the medical information of the patient. An account will be activated for the proxy and another one for the patient, if needed. When the proxy’s legal relationship with the patient changes, the proxy must tell the provider or the HHC Director of Health Information Management immediately.

Return to Top

Can I ask questions regarding a family member from my MyChartPLUS account?

MyChartPLUS offers direct access to your personal health record and communicating about another individual's information would be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care.

Return to Top

Can my spouse and I share one MyChartPLUS account?

No, due to the sensitive nature of medical information, each adult must sign and submit a Release of Information request and establish their own MyChartPLUS account.

Return to Top

I forgot my password. What should I do?

You may click the "Forgot password" link on the sign-in page to reset your password online.For technical assistance you may contact MyChartPLUS technical support at 860.461.8632.

Return to Top

Can you send me a new activation code as I have lost it, let it expire or did not receive it?

You may contact the location from which you received your MyChartPLUS account or contact technical support by phone at 860.461.8632 or via email at mychartplussupport@hhchealth.org.

Return to Top

Where can I update my personal information (e.g., home address, e-mail or change my password)?

Log into MyChartPLUS and go to the Preferences section and select the appropriate option.

Return to Top

How is MyChartPLUS secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account cannot be accessed without that password. DO NOT SHARE YOUR PASSWORD.Do not tell anyone your password. Your password protects your patient health information. Anyone with your login name and password can see your private medical information. You can change your password when you think it is not safe anymore. Further, MyChartPLUS uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session with MyChartPLUS. Unlike conventional e-mail, all MyChartPLUS messaging is done while you are securely logged on to our website.

Return to Top

What is your Privacy Policy?

MyChartPLUS is owned and operated by MyChartPLUS and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by MyChartPLUS.

Return to Top

I was logged out of MyChartPLUS, what happened?

We aim to protect your privacy and security of your information. While logged into MyChartPLUS, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyChartPLUS. We recommend that you log out of your MyChartPLUS session if you need to leave your computer for even a short period of time.

What do I need to use MyChartPLUS?

You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer).

Return to Top

My activation code does not work, what should I do?

For your security, your activation code expires after 45 days and is no longer valid after the first time you use it. If your activation code has expired please contact the location from which you received your MyChartPLUS account to have a new activation code sent to you. If you require technical support you may reach MychartPLUS techincal support by phone at 860.461.8632 or via email at mychartplussupport@hhchealth.org.

Return to Top

Contact Us

https://hartfordhealthcare.org/locations-partners

For MyChartPLUS technical support you can reach us by phone at 860.461.8632 or via email at mychartplussupport@hhchealth.org

Return to Top (1)